Privacy Policy

This Privacy Policy explains how we gather, save, and handle customers’ personal information (also known as “Personal Information”) via the https://folatravel.com/ website and associated services.

We are dedicated to safeguarding consumer privacy and will take all appropriate steps to guarantee that the data that clients provide is private, secure, and utilized solely for legitimate purposes.

We cannot, however, promise that every instance of illegal access will be prevented. The business will not be held liable in any manner for any complaints, disputes, or losses that may arise from illegal access that is beyond our control.

Purpose and scope of personal information collection

You may need to register your personal information (email, full name, phone number, etc.) in order to access and utilize some of the website’s features. All information disclosed must be true and compliant with the law. The proclaimed information on our website is not legally our responsibility.

Through user analysis tools like Google Analytics and Microsoft Clarity, we also gather data about your website visits, such as how many pages you have visited, how many links you have followed, and other details about how you connected to our website. By using these technologies, we can better understand user behavior and enhance the website’s user experience.

Furthermore, we learn about your IP address, browser kind, language, time, and the websites you visit via the web browser you use.

Analytics and User Tracking Tools

We gather information about user behavior on our website using Google Analytics and Microsoft Clarity. These programs gather non-personally identifiable data (such as browsing habits, time spent, and sites visited) through the use of cookies and other tracking technologies. We can enhance the user experience, run successful marketing efforts, and increase the quality of our services with the usage of data gathered by Google Analytics and Clarity.

By adjusting your browser’s settings, you can prevent Google Analytics from using cookies. However, some of the website’s functions might not work correctly if you reject cookies.

Scope of information use

The following uses will be made of the data gathered via the website:

• Assist clients in making purchases of products and services.
• Respond to inquiries from clients.
• Provide delivery providers with information for delivery services.
• Customer service and gratitude.
• Customer survey to raise service quality.
• Organize marketing campaigns for Fola Travel’s products and services.
• Enhance user experience using Google Analytics and Clarity tools to analyze customer behavior.

Your provided personal information will only be utilized to support our services. Except in situations specified in this policy, we are dedicated to not selling or disclosing your personal information to outside parties.

Information storage duration

Your personal information will be kept on file by us for as long as you use the service or until the data-collecting goal is completed. You can contact us anytime to request that your personal data be deleted.

Right to access and correct data.

Customers can review, update, correct, or remove any personal information by logging onto their account or getting in touch with us for assistance. Any alterations or revisions to personal data must adhere to our policies regarding account registration information.

Information access and processing parties

When required, the following organizations and individuals may be permitted access to and processing of your personal data:

• Administrators of the Fola Travel website
• Competent authorities
• Delivery units, or partners involved in putting your requested services into action.

Sharing of information with third parties

We will not sell your personal information to other parties. Nonetheless, under the following situations, information could be disclosed to third parties:

• With service providers (e.g., delivery services, advertising businesses) to supply your required services.
• When requested by law enforcement or when legally required.

Protection of Personal Information

We are dedicated to preventing unwanted access to your personal information by utilizing cutting-edge security solutions. This includes protecting data when you enter information on the website by utilizing SSL encryption.

We advise you to maintain the privacy of your password information and not share it with anybody. When you are done using a shared computer, you should log out and exit all of the website’s windows.

Complaint Handling Process

Customers have the right to file complaints with us by email: folatravel@gmail.com or hotline: (+84) 986.332.366 if there is an issue with the protection of their personal information.

The company will investigate and resolve concerns within 7 working days.

Customer’s Rights Under International Regulations

We are committed to complying with international personal data protection requirements, such as GDPR (EU), CCPA (California), and other privacy legislation. If you are a resident of the EU or California, you have the right to access, correct, and delete your personal data, as well as the right to object to its use.

Privacy Policy Updates

We retain the right to alter or amend this privacy policy at any time. Any updates will be provided on our website. To keep updated on how we defend your rights, you should review our policy on a frequent basis.

Contact us.

If you have any queries regarding our privacy policy, please email folatravel@gmail.com or call (+84) 986.332.366.

Please keep in mind that this privacy policy will need to be adjusted to comply with the local and international regulations that govern your website. Furthermore, properly identifying the usage of cookies and analytics technologies can reassure clients about their privacy.